Terms & policies

Terms of service

Gasket Digital (“we”, “us”, “our”) is a Texas business that designs, builds and hosts websites with online booking for local service businesses. These terms apply when you use this website, book a call with us, create an account or become a client (“you”). Our services are for businesses, and you must be at least 18 to use them.

How it starts

Every client starts with a call. We agree what your site needs, then build it while you follow along in your portal. Before work starts, we send you a short written summary of what you are getting and what it costs. Replying to accept that summary means you agree to these terms. You see and approve the finished site before you are invoiced for anything.

Your site, your domain, your content

• The domain is registered in your name. If you leave, it goes with you, and we help you point it wherever you like.
• Your words, photos, logo and business details stay yours. You give us permission to use them only to build, host and support your site.
• The design system, page templates, booking software and code we use to build sites remain ours. While you are a client, you may use them on your site.
• When you leave, we send you a copy of your content (text, photos and the booking records we hold for your site) if you ask within 30 days of your last paid period.

What we need from you

Accurate business details (your services, prices where relevant, hours, service area, and licence and insurance details where your trade requires them) and answers to our questions within a reasonable time. You confirm that you have the right to use any photos, logos or text you send us, and you agree to cover any cost to us if a claim arises because you did not.

Honest content

The demo sites on this website use example reviews, prices, names and phone numbers so you can see how a site works. A real client site never goes live with invented reviews or made-up claims. We publish only reviews and facts that are genuinely yours.

Acceptable use

Your site may not be used for anything unlawful, to impersonate another business, to send spam, or to collect payment or identity details beyond what it is built to handle securely. If a site breaks these rules, we may pause it while we sort it out with you. We tell you first unless the law, or a risk to other people, means we cannot.

Our promise, and its limits

We build and maintain your site with reasonable care and skill, and we fix anything we break at no charge. Beyond the promises written on this page, the service is provided “as is”: we do not promise uninterrupted service, and we never promise search rankings or a number of bookings.

We are not responsible for lost business caused by outages or changes at companies outside our control, such as hosting networks, domain registrars, email providers, Google, or a booking app you use. To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. Neither of us is liable to the other for indirect losses, such as lost profits.

Ending the service from our side

We may end the service if an invoice is more than 30 days overdue after we have reminded you, or if the acceptable-use rules are seriously broken. We always give you written notice first and the chance to take your domain and content with you.

Disputes and the law

If something goes wrong, please tell us first — most problems are fixed the same day. These terms are governed by the laws of the State of Texas. Any dispute that we cannot settle between us will be handled by the courts located in Texas.

The rest

These terms, together with the written summary you accepted, are the whole agreement between us. If any part turns out to be unenforceable, the rest still applies. Neither of us is responsible for delays caused by events outside our reasonable control. We may update these terms as the business grows. If a change affects you as an active client, we tell you before it takes effect, and the version you agreed to applies until the end of your current paid period.

Plans & billing

One price, the same for every business.

• Invoices. We invoice you after you approve your site. We accept bank transfer, Zelle or check. Nothing is charged on this website. Invoices are due within 14 days.
• Monthly care is billed each month in advance and runs month to month. Your first monthly invoice is $599: the $500 build plus your first month.
• Yearly care is paid once for twelve months and costs the same as ten. The $500 build is charged once, whichever way you pay.
• Bigger work. Anything beyond a normal site gets a written quote and a completion date before we start.
• Late payment. If an invoice is more than 14 days overdue, we may pause changes until it is paid. We warn you before pausing anything, and we never take a site offline without telling you first.
• Price changes. Prices never change during a period you have already paid for. If a price is going to change for the next period, we tell you at least 30 days before.
• Taxes. Prices do not include any sales tax that may apply. If tax applies, it is shown separately on your invoice.

The 72-hour promise

A change means adding, removing, moving or rewording anything on your site: text, photos, prices, services, pages, opening hours, or the questions your booking form asks. Ask in your portal or in the chat; the clock starts when we receive your request.

The small print, written plainly:

• 72 hours means three calendar days from when we receive the request.
• If we are waiting on something from you — photos, wording, a login or an answer — the clock pauses until it arrives, and we tell you when that happens.
• You get one refunded month per missed deadline, not one per request.
• On the yearly plan, “that month’s fee” means one twelfth of your yearly fee ($82.50).
• The promise covers sites we built and host. It does not cover outages at other companies or anything else outside our control.
• We may decline a request that is unlawful, would break the site, or that we honestly believe is not worth your money. If we do, we tell you within 72 hours.
• The most a missed deadline can cost us is that month’s fee for your plan.

Canceling & refunds

• Cancel any time from your portal or by asking us in the chat. There is no notice period and no cancellation fee.
• Monthly care: your site stays live until the end of the month you have paid for, and nothing more is charged. Part-months are not refunded.
• Yearly care: your site stays live until the end of the paid year. If you cancel within the first 30 days of a new yearly plan, we refund the yearly fee in full. After 30 days, the yearly fee is not refunded.
• The build fee: you are invoiced for the build only after you have seen and approved your finished site. Because the work is complete by then, the build fee is not refundable once paid.
• A problem with a charge? Talk to us first. Most things are sorted out the same day, and we would rather fix it than have you dispute it.

Privacy policy

This explains what we collect, why, who else sees it and how long we keep it. We never sell or rent personal information, and we do not use it for advertising.

What we collect

• What you give us when you book a call, ask for a call back, create an account, use the chat or become a client: your name, business name, email address, phone number, trade, the time you chose and anything you write to us.
• What the site records automatically: the date and time of bookings, sign-ins and changes, and the internet (IP) address a request came from. We use these to keep accounts secure and to block spam and abuse.

How we use it

• To arrange the call you booked and send its confirmation, calendar invitation and reminder.
• To build, host and support your site if you become a client.
• To reply to you, and to send sign-in codes and account notices.
• To protect this website and our clients’ sites from fraud and abuse.

Your customers’ information

When your customers book through your site, we handle their details on your behalf so each booking reaches you. We use them only to run your site and its bookings, never for our own marketing, and we never sell them. You remain responsible for telling your customers how you use their information; we can add a privacy page to your site if you would like one.

Who else handles it

• Cloudflare hosts this website and its database.
• Resend delivers our emails, including sign-in codes and booking confirmations.
• Google provides our business email and calendar, which receive a copy of each booking. If you choose a video call, it runs on Google Meet. This website also loads its fonts from Google.
• WhatsApp carries the conversation if you choose a WhatsApp call or message us there.
• Pexels supplies some of the example photos in the demo sites, which load from its servers.

Each of these companies processes information under its own privacy terms. Our data is stored in the United States. We may also share information if the law requires it, or to protect someone’s safety.

Cookies and your browser

We use only the cookies the site needs to work: one that keeps you signed in, an optional “keep me signed in on this device” cookie if you tick that box, and one that keeps a chat conversation together. Your display choices and the contact details you type into the booking card are saved in your own browser so you don’t have to type them again. We use no advertising or cross-site tracking cookies.

How long we keep it

• Sign-in codes are deleted within two days.
• Security records (sign-ins and internet addresses) are deleted automatically, normally after six months.
• Anything deleted from the dashboard is kept in a recycle bin for up to 30 days, then removed for good.
• Client records are kept while you are a client, and invoices and other records the law requires are kept for as long as it requires.

Your choices

You can ask to see, correct, download or delete the information we hold about you at any time by messaging us in the chat or emailing gasketdigital@gmail.com. We reply within 30 days. We may need to confirm it is really you first, and we may keep records the law requires us to keep.

Security

Accounts use one-time codes instead of passwords, all traffic is encrypted, and every request is checked on our server against who is signed in. No system is perfectly secure, but if we ever discover a breach that affects your information, we will tell you promptly.

Children

This website is for businesses and is not directed at children under 13. We do not knowingly collect information from them.

Changes to this policy

If we change this policy, we update the date at the top of this page. If a change materially affects how we use information you have already given us, we tell you first.

Contact

The chat on the site (bottom right) is read by a real person, and it is the fastest way to reach us. Our emails come from a no-reply address, so please use the chat, your portal, or the details below instead of replying to them.